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bfgmartin's profile
Martin Eriksson
Martin Eriksson
Martin Eriksson
@bfgmartin

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Martin Eriksson

@bfgmartin

Founder of @ProductTank Chairman of @MindtheProduct Product Partner at @EQTventures Co-Author of http://productleadershipbook.com  🇸🇪🇮🇩🇰🇪🇹🇭🇮🇶🇹🇷🇬🇧🇺🇸🇪🇺

London
martineriksson.com
Joined August 2008

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    Martin Eriksson‏ @bfgmartin 2 Apr 2019

    It ought to be illegal to require a customer to cancel by telephone anything you can sign up for online. If I can buy it online, I should be able to cancel it online.

    3:21 AM - 2 Apr 2019
    • 267 Retweets
    • 1,691 Likes
    • Nicolas Léonard Jacqueline (Jaqi) Saleem Fabien Marin Chris Berra Hart Design Madam ZoZo Allseated David Bracey Chibi Ae 🎗
    45 replies 267 retweets 1,691 likes
      1. New conversation
      2. Kalle Paulsson‏ @kallepa 2 Apr 2019
        Replying to @bfgmartin

        I *think* that’s the law in Sweden. Right? The rest of the world should follow!

        1 reply 0 retweets 0 likes
      3. Martin Eriksson‏ @bfgmartin 2 Apr 2019
        Replying to @kallepa

        If it is that's great, and definitely the world should follow! Heja Sverige!

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. New conversation
      2. Erik‏ @mrCollaborator 2 Apr 2019
        Replying to @bfgmartin

        That's a law in europe.

        3 replies 0 retweets 5 likes
      3. Dave O'Flynn‏ @daveoflynn 2 Apr 2019
        Replying to @mrCollaborator @bfgmartin

        I thought so too, but I’m struggling to find the reference - so you have a link to a source?

        1 reply 0 retweets 0 likes
      4. Show replies
      1. Olivier Dupuis‏ @olivierdupuis 2 Apr 2019
        Replying to @bfgmartin

        I had to cancel a brazilian newspaper over the phone once, that didn’t turn out to be such a great experience 😱

        0 replies 0 retweets 0 likes
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      1. Tanush Sahai‏ @TanushSahai 2 Apr 2019
        Replying to @bfgmartin

        I’d say telephone or email.. anything other that a direct cancel button is bad.. example.. in the US for blue apron (meal kit service), for even the cancel button to appear on my account profile page, I had to first email their customer service team..

        0 replies 0 retweets 0 likes
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      1. Software Tools‏ @softwareverify 2 Apr 2019
        Replying to @bfgmartin @lissijean

        You have a unique platform with MTP. Use it call out this bad behaviour. Companies that do this deserve to be damaged. They don't respect their customer.

        0 replies 1 retweet 0 likes
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      1. New conversation
      2. Software Tools‏ @softwareverify 2 Apr 2019
        Replying to @bfgmartin

        There is a worse version, which I've heard referred to as "sludge", where you have to write to them (postal mail) to cancel, even though you signed up online.

        1 reply 0 retweets 1 like
      3. Chris Brown‏ @chriswho 2 Apr 2019
        Replying to @softwareverify @bfgmartin

        yep, i have a credit card that when i called them to cancel told me i needed to do that in writing via postal mail. I hung up on them I was so irritated. Online didn't invent dark patterns...

        0 replies 0 retweets 3 likes
      4. End of conversation
      1. Zeno’s Last Tweet‏ @crankular 2 Apr 2019
        Replying to @bfgmartin

        I thought it was until I stumbled into my current @thetimes subscription. Letting it run for a little bit longer though bc cheap and currently much🍿

        0 replies 0 retweets 0 likes
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