I *think* that’s the law in Sweden. Right? The rest of the world should follow!
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If it is that's great, and definitely the world should follow! Heja Sverige!
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That's a law in europe.
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I thought so too, but I’m struggling to find the reference - so you have a link to a source?
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I had to cancel a brazilian newspaper over the phone once, that didn’t turn out to be such a great experience
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I’d say telephone or email.. anything other that a direct cancel button is bad.. example.. in the US for blue apron (meal kit service), for even the cancel button to appear on my account profile page, I had to first email their customer service team..
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You have a unique platform with MTP. Use it call out this bad behaviour. Companies that do this deserve to be damaged. They don't respect their customer.
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There is a worse version, which I've heard referred to as "sludge", where you have to write to them (postal mail) to cancel, even though you signed up online.
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yep, i have a credit card that when i called them to cancel told me i needed to do that in writing via postal mail. I hung up on them I was so irritated. Online didn't invent dark patterns...
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I thought it was until I stumbled into my current
@thetimes subscription. Letting it run for a little bit longer though bc cheap and currently much
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