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benthompson's profile
Ben Thompson
Ben Thompson
Ben Thompson
Verified account
@benthompson

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Ben ThompsonVerified account

@benthompson

Author/Founder of @stratechery. Host of @exponentfm. @notechben for sports. @monkbent on other networks. Home on the Internet.

Taipei, Taiwan
stratechery.com
Joined December 2006

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    Ben Thompson‏Verified account @benthompson 18 Jan 2014

    Apple Stores remains an undervalued asset, particularly as the basis of competition changes.

    5:34 PM - 18 Jan 2014
    • 13 Retweets
    • 15 Likes
    • Eric Grimley ghibby! Tech Pinscher Jeff Bowen Sam Cochrane Jim Parsons Andrew Clement Marcel Weiss Darren Davies
    10 replies 13 retweets 15 likes
      1. New conversation
      2. Adam Oram‏ @adamoram 18 Jan 2014
        Replying to @benthompson

        @monkbent Still few and far between though

        1 reply 0 retweets 0 likes
      3. Ben Thompson‏Verified account @benthompson 18 Jan 2014
        Replying to @adamoram

        @adamoram yep. The last few years of no leadership has had an opportunity cost

        3 replies 0 retweets 0 likes
      4. Ezekiel Pierson‏ @PiersonBro 18 Jan 2014
        Replying to @benthompson

        @monkbent @adamoram Positive Spin: Apple Stores have down well with porr leadership, what will the do with good leadership?

        2 replies 0 retweets 0 likes
      5. Ben Thompson‏Verified account @benthompson 18 Jan 2014
        Replying to @PiersonBro

        @PiersonBro @adamoram Ron Johnson was a brilliant leader. But *no* leadership since he left

        0 replies 0 retweets 0 likes
      6. End of conversation
      1. New conversation
      2. Niraj Patel‏ @nirajvpatel 18 Jan 2014
        Replying to @benthompson

        @monkbent undervalued by who? Certainly not customers. And I think its competitors realize it too (hence MS opening its stores)

        1 reply 1 retweet 0 likes
      3. Ben Thompson‏Verified account @benthompson 18 Jan 2014
        Replying to @nirajvpatel

        .@nirajvpatel analysts/pundits. You're right about MSFT though (also shows stores necessary but not sufficient)

        3 replies 1 retweet 0 likes
      4. Romit Mehta‏ @TheRomit 18 Jan 2014
        Replying to @benthompson

        @monkbent re:MS stores, we should give some time before judging their sufficiency, no? Slow rollout, limited geography, takes time?

        1 reply 0 retweets 0 likes
      5. Ben Thompson‏Verified account @benthompson 18 Jan 2014
        Replying to @TheRomit

        @TheRomit the problem is they are a consumer-oriented store for a company that is less so…

        1 reply 0 retweets 0 likes
      6. Romit Mehta‏ @TheRomit 18 Jan 2014
        Replying to @benthompson

        @monkbent Yes, they are serving what is their indirect customer, but their "success" or "failure" shld be determined in a few yrs, not now?

        1 reply 0 retweets 0 likes
      7. 1 more reply
      1. Desi in the Valley‏ @TechBhurji 19 Jan 2014
        Replying to @benthompson

        @monkbent look out for mirrors & trial room in apple stores when apple gets into wearable & fashion tech. :)

        0 replies 0 retweets 0 likes
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      1. 𝙏𝙝𝙚𝙤 𝙒𝙞𝙣𝙩𝙚𝙧‏ @theowinter 18 Jan 2014
        Replying to @benthompson

        @monkbent Imagine if Apple could offer in-store fulfilment & customer contact to 3rd party app developers (for a fee, of course)!

        0 replies 0 retweets 0 likes
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      1. dcryder‏ @_dcryder 18 Jan 2014
        Replying to @benthompson

        @monkbent @SammyWalrusIV My wife’s upgrade, not mine. Reps need to make people feel good about getting the new phone.

        0 replies 0 retweets 0 likes
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      1. dcryder‏ @_dcryder 18 Jan 2014
        Replying to @benthompson

        @monkbent @SammyWalrusIV …(2) Rep was more concerned with dotting the i’s than with making it a fun, special experience.

        0 replies 0 retweets 0 likes
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      1. dcryder‏ @_dcryder 18 Jan 2014
        Replying to @benthompson

        @monkbent @SammyWalrusIV Agree, but had my first iffy experience tonight, going from 4S to 5S. (1) Exposed to too many steps…

        0 replies 0 retweets 0 likes
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      1. Tech Pinscher‏ @techpinscher 18 Jan 2014
        Replying to @benthompson

        @monkbent Sad failure of past store mngt: only 18% of stores located in non-English language countries; 82% in US UK CAN AUST

        0 replies 0 retweets 0 likes
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      1. WeyHan‏ @weyhan 18 Jan 2014
        Replying to @benthompson

        @monkbent Apple’s formula is unique though. Attractive HW + proposition for real life usage + friendly store + foot traffic.

        0 replies 0 retweets 0 likes
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      1. Wanderley Teixeira‏ @iamwanderley 18 Jan 2014
        Replying to @benthompson

        @monkbent misunderstood rather than undervalued!?

        0 replies 0 retweets 0 likes
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