@monkbent Still few and far between though
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@adamoram yep. The last few years of no leadership has had an opportunity cost -
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@PiersonBro@adamoram Ron Johnson was a brilliant leader. But *no* leadership since he left
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@monkbent undervalued by who? Certainly not customers. And I think its competitors realize it too (hence MS opening its stores) -
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@nirajvpatel analysts/pundits. You're right about MSFT though (also shows stores necessary but not sufficient) -
@monkbent re:MS stores, we should give some time before judging their sufficiency, no? Slow rollout, limited geography, takes time? -
@TheRomit the problem is they are a consumer-oriented store for a company that is less so… -
@monkbent Yes, they are serving what is their indirect customer, but their "success" or "failure" shld be determined in a few yrs, not now? - 1 more reply
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@monkbent look out for mirrors & trial room in apple stores when apple gets into wearable & fashion tech. :)Thanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent Imagine if Apple could offer in-store fulfilment & customer contact to 3rd party app developers (for a fee, of course)!Thanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent@SammyWalrusIV My wife’s upgrade, not mine. Reps need to make people feel good about getting the new phone.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent@SammyWalrusIV …(2) Rep was more concerned with dotting the i’s than with making it a fun, special experience.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent@SammyWalrusIV Agree, but had my first iffy experience tonight, going from 4S to 5S. (1) Exposed to too many steps…Thanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent Sad failure of past store mngt: only 18% of stores located in non-English language countries; 82% in US UK CAN AUSTThanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent Apple’s formula is unique though. Attractive HW + proposition for real life usage + friendly store + foot traffic.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent misunderstood rather than undervalued!?Thanks. Twitter will use this to make your timeline better. UndoUndo
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