Windows 8 and the Cost of Complexity http://bit.ly/1fpIAYb
@GaborFari I was a category manager for the Window 8 App Store. I’m intimately familiar with the product (and praised the UX in the article)
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@monkbent@GaborFari e.g., how do you close an app? many users flummoxed, frustrated. power user know-it-all answer: "gesture/alt-F4, duh" -
@monkbent@GaborFari actual answer intended by designers for mainstream users: "you shouldn't have to". iPad: basically same design, but ... -
@monkbent@GaborFari ... no pre-existing expectations from PC use gumming things up. doesn't even occur to most people to close apps - End of conversation
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@monkbent@GaborFari perceived (& thus real for user) complexity comes mostly from mismatch between existing expectations & design intentionThanks. Twitter will use this to make your timeline better. UndoUndo
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@monkbent I agree that the market is splintering. I just don't think Win8 is all that more complex than Win7 if you actually start using itThanks. Twitter will use this to make your timeline better. UndoUndo
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