@OtterBox @OtterBox_UK I've had my otterbox case less than two months and the rubber on the back is peeling + the arm is cracked. Pls help?
I followed your advice and added more photos in the email. You should be able to see the rubber peeling + crack that's developed
-
-
Did you make sure to include all of the handwritten information requested? That's usually where hiccups can occur.
-
yes I wrote it out in pen.
-
Then you should be fine! We didn't see any in the extra pictures you showed us here so we just wanted to make sure.

-
I can DM just to make sure?
-
We'd be happy to double check on everything for you if you'd like! Email your incident number to socialmediacs@otterbox.com.
-
-
Looks like all of your photos were received and your order is pending in our system. You'll have an order confirmation soon!
-
thank you
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.


