@OtterBox @OtterBox_UK I've had my otterbox case less than two months and the rubber on the back is peeling + the arm is cracked. Pls help?
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Our helpful email Otters will keep you in the loop if they're still missing any required information.

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I followed your advice and added more photos in the email. You should be able to see the rubber peeling + crack that's developed
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Did you make sure to include all of the handwritten information requested? That's usually where hiccups can occur.
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yes I wrote it out in pen.
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Then you should be fine! We didn't see any in the extra pictures you showed us here so we just wanted to make sure.

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I can DM just to make sure?
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We'd be happy to double check on everything for you if you'd like! Email your incident number to socialmediacs@otterbox.com.
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- 2 more replies
New conversation -
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If you're concerned the one included wasn't enough please attach any others in a response to the confirmation email.
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