@TeamYouTube Hi, we're a SF-based non-profit and we lost the login credentials for our main YouTube channel, bechollashon. Can you help us? Thank you so much!
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Replying to @bechollashon
In this case, either you would need the login credentials to change the ownership or you need to contact the person who has the details. Thanks.
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Replying to @TeamYouTube
We believe the account was created with an old, pre-Google email account. Can we DM you with more details? We've been trying to regain access to this account for months and really appreciate your help in resolving this!
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Replying to @bechollashon
Sorry to hear you're still having trouble. Try this guide and let us know if it helps: https://goo.gl/MZ4Ss3
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Replying to @TeamYouTube
We've tried every combination of email addresses and passwords that we know. We believe we created the channel with a non-Google email account. Can we please DM you with more details?
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Replying to @bechollashon
Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
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Replying to @TeamYouTube
We don’t know which email account we used to create the channel back in 2009. All we know is the channel name, which is the name of our organization. Would it be possible to speak with someone at YouTube about this? Thank you!
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Replying to @bechollashon @TeamYouTube
Just following up on this. We would appreciate the opportunity to speak with someone about our login issues so we can regain access to our account. Thank you!
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Replying to @bechollashon
Hmm, are you able to follow us so we can reach out over DM? Let us know once you have, thanks.
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Yes, we're following you. Thank you so much for your help.
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