(We already checked out your help documentation. The problem is we don't know if it's a pre-Google account or a Brand account, we don't know which email address was used to create it, and we can't receive codes sent by text to our office phone number.)
@TeamYouTube Hi, we're a SF-based non-profit and we lost the login credentials for our main YouTube channel, bechollashon. Can you help us? Thank you so much!
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In this case, either you would need the login credentials to change the ownership or you need to contact the person who has the details. Thanks.
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We believe the account was created with an old, pre-Google email account. Can we DM you with more details? We've been trying to regain access to this account for months and really appreciate your help in resolving this!
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