Tweets answered in under a minute. Complaints emails take 3-5 days. Can I be put through to the Management Priorities Dept, please?https://twitter.com/premierinn/status/841336783971450880 …
There is when they (supposedly) have a money-back guarantee. We'll see.
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Apparently only applies if you complain at the time. Not sure if you can get it back afterwards.
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Applies within seven days. There was nobody to complain to at the time. Part of the problem!
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Surely they need a minimum number of staff for safety reasons?
End of conversation
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