Companies like this don't give a shit. Just roll out the usual excuses for poor service and that's it. No point complaining!
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There is when they (supposedly) have a money-back guarantee. We'll see.
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Apparently only applies if you complain at the time. Not sure if you can get it back afterwards.
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Applies within seven days. There was nobody to complain to at the time. Part of the problem!
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Surely they need a minimum number of staff for safety reasons?
End of conversation
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Are you able to confirm if your issue was resolved when you called up? If not, we'd be happy to help if you can DM us 1/2
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Nobody answered the phone after five minutes of waiting. Detecting a theme here?
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Sorry you were unable to get through Barry. Please DM us your reservation details & the issue you'd like to discuss. Sharellehttps://twitter.com/messages/compose?recipient_id=19397351 …
End of conversation
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I use Laterooms and Innkeepers Lodge to find decent pubs to stay in. Usually £60 to £80 Inc cooked breakfast.
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- They must have a lot of complaints probably due to their double booking policy
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your reservation number and the details of your issue? Thanks. Rebecca 2/2https://twitter.com/messages/compose?recipient_id=19397351 …
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