Well they're short-staffed you see...
Complained to .@premierinn about terrible, poorly staffed hotel last week. Nowt back. Ring up and told it can take 7 days to respond. Wow.
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Yeah, I'm getting that vibe.
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Sorry Barry, our Guest Relations current email wait time is 3-5 working days at the moment. Apologies! Rebecca
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Presumably due to the team having to wade through so many complaints?!
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