Not sure what's more depressing: the award or The Argus's sycophantic journalism http://www.theargus.co.uk/news/14744518.Southern_Railway_shortlisted_for_awards_including_the__Passengers_Matter__category/?ref=fbshr …
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It's classic example of what
@Bynickdavies calls churnalism. (Flat Earth News book, v good) -
Yep, read it. Excellent book.
End of conversation
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