Jesus wept. @BritishGas fail to send me a £50 Amazon voucher as part of new tariff, ping me around cust services, then accuse me of lying.
Yes, that's what prompted a rather tense negotiation with cancellations :)
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I left BT for VM last year, speeds faster, no line rental and thankfully lower contention. Always speak to someone in UK too.
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Support does worry me, but no serious problems in 18mths so far. As I say, offer was VERY good to stay.
End of conversation
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