@bazzacollins We can certainly assist if needed. Please let us know if you’ve taken any steps thus far. Share some details,Barry!
OneDrive is really, really bad when you have a document open during a Blue Screen crash. Screws up the recovery.
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@onedrive Blue screen crash > Word recovers doc > can't be saved because OneDrive thinks another user has it open > happens every time -
@bazzacollins Review the steps under Karthik Vengaloor's reply http://helps.ms/papa9p and let us know the results.
End of conversation
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