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bazzacollins's profile
Barry Collins
Barry Collins
Barry Collins
Verified account
@bazzacollins

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Barry CollinsVerified account

@bazzacollins

Freelance editor, journalist and photographer. Co-editor of http://bigtechquestion.com  and director of Lewes FC.

Sussex
bigtechquestion.com
Joined June 2007

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    Barry Collins‏Verified account @bazzacollins Nov 11

    By the way, the broken fridge is a 16-month-old @HotpointUK model that both Hotpoint and the retailer @ao say I should pay at least £150 to get repaired. I'll be seeing them both in the Small Claims Court.

    8:06 AM - 11 Nov 2018
    • 3 Likes
    • Keith Jackson Brian Orpin Rookmeister
    9 replies 0 retweets 3 likes
      1. New conversation
      2. ao.com‏Verified account @ao Nov 11
        Replying to @bazzacollins

        are covered. After the expiry of the guarantee period, normal service charges apply. If you DM me with your post code and email address, I'll look into this further for you. Michael 2/2

        1 reply 0 retweets 0 likes
      3. Barry Collins‏Verified account @bazzacollins Nov 11
        Replying to @ao

        It seems you're as blissfully unaware of consumer law as your telephone support line.

        1 reply 0 retweets 1 like
      4. Brian Orpin‏ @borpin Nov 11
        Replying to @bazzacollins @ao

        It is the line they all peddle which the majority of the uninitiated falls for. If they think you know what you are talking about, they usually offer some 'goodwill'.

        1 reply 0 retweets 0 likes
      5. Barry Collins‏Verified account @bazzacollins Nov 11
        Replying to @borpin @ao

        Oh, we are going through the process that will either end in them paying for it to be repaired or they will pay in court. It's just tedious that you have to go through it.

        0 replies 0 retweets 0 likes
      6. End of conversation
      1. Hotpoint UK‏Verified account @HotpointUK Nov 12
        Replying to @bazzacollins @ao

        Hello Barry, I am sorry to hear this please could you DM us with your full UK address and contact details so we can have a look into this for you, Kind regards Vicky

        0 replies 0 retweets 0 likes
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      1. Power‏ @OfPowerNegative Nov 11
        Replying to @bazzacollins @HotpointUK @ao

        Is the right to repair or refund actually 6 years? Under UK Law. https://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/11296784/Shops-accused-of-denying-six-year-warranty-right.html … ...

        0 replies 0 retweets 0 likes
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      1. New conversation
      2. Mike Henson‏ @MikeHenson Nov 11
        Replying to @bazzacollins

        - Don't forget if you purchased on credit card they have joint liability. Try to avoid Small Claims Court, the system is overloaded and can time a long time to get a resolution. I have a case that's been dragging on for over 18 months.

        1 reply 0 retweets 0 likes
      3. White Collar Legal‏ @WhiteCollarQPAS Nov 11
        Replying to @MikeHenson @bazzacollins

        That's shocking and very unusual for a small claim. Do you need any help with it?

        2 replies 0 retweets 0 likes
      4. Mike Henson‏ @MikeHenson Nov 12
        Replying to @WhiteCollarQPAS

        - No thank you. The Defendants have no idea what they're doing and have no idea how to present a case. Judge 1 found in my favour but then they applied to have the verdict set aside to which Judge 2 agreed on the basis that they present their case again. (1/2)

        0 replies 0 retweets 0 likes
      5. End of conversation
      1. Mike Henson‏ @MikeHenson Nov 11
        Replying to @bazzacollins

        - Your claim is against the retailer who sold you the fridge. Under the Sale of Goods Act you have a right to expect an item like a fridge to last more that 16 months. The retailer can repair or replace the fridge.

        0 replies 0 retweets 0 likes
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      1. Craig‏ @cdrider1 Nov 11
        Replying to @bazzacollins

        You won’t get far suing the manufacturer. It’s the retailer you need to persue.

        0 replies 0 retweets 0 likes
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      1. Dave Stevenson‏ @DaveJStevenson Nov 11
        Replying to @bazzacollins @HotpointUK @ao

        Interesting because Ao sold me a dishwasher that died after 2.5 years. I offered to split the repair and they took my hand off. Ask again and see if you get someone different?

        0 replies 0 retweets 0 likes
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      1. ao.com‏Verified account @ao Nov 11
        Replying to @bazzacollins

        Hi Barry. It is disappointing when an appliance goes faulty. However, no manufacturer can guarantee how long an appliance will last before a failure occurs. Therefore, the manufacturer supplies a guarantee period for parts and labour in which repairs and parts 1/2

        0 replies 0 retweets 0 likes
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      1. Brian Orpin‏ @borpin Nov 11
        Replying to @bazzacollins @HotpointUK @ao

        Need to make manufacturers responsible for what they make including disposal. At the moment there is no financial incentive to make things that last and are repairable.

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