Web hosts don't have • hundreds of thousands of new customers every week • support tickets that are all tied to controlling a lot of money The more power you give to support (resolve deposit/withdrawal issues, recover accounts) the more support can be used for attacks
I still recommend Coinbase to people. Exchange / wallet getting hacked is a much bigger concern. I don't agree that a new exchange will get big by differentiating itself with good support, but my conviction on that point is low, so no counter argument there.
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I use Gdax daily. It's sufficient and seems most reliable...As for a new exchange, the idea is that if they're dedicated to that, then they'll be dedicated to excellence across the board. The Coca-Cola principle of the pursuit of perfection. See also Alcoa, Chik-Fil-A
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