The funniest thing about pretty much every single bitcoin or crypto exchange, a $5.99 a month webhost provides better customer service. But an exchange with allegedly hundreds of millions of dollars of revenue can’t provide good customer service.
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Replying to @Bitfinexed
Web hosts don't have • hundreds of thousands of new customers every week • support tickets that are all tied to controlling a lot of money The more power you give to support (resolve deposit/withdrawal issues, recover accounts) the more support can be used for attacks
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Replying to @backus @Bitfinexed
Web hosts don’t have - billions of dollars, while exchanges...wait...nevermind
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Replying to @mickcmccartney @Bitfinexed
Pretend you are
@brian_armstrong. Thousands of people every week are saying they lost their 2FA device and can't access their account. If support person gives them access and it is actually an attacker then real customer loses all of their money. How do you solve this?2 replies 0 retweets 0 likes -
I take 1% of my alleged budget and hire all stars who are way smarter than me
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Sure, but as CEO you still need to figure out under when support can take security risks like I mentioned before. Security measures are imperfect and still hard. Support has high churn + low pay. Thorough vetting requires tech competence and more training.
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