.@backus New potential customers will do things "wrong" while they learn how to use the product.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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@backus Your big customers either do high volume or have high activity. This means higher probability of finding unexpected edge cases.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@backus Conclusion: bugs and errors are most likely to hurt user experience when it matters the most!Thanks. Twitter will use this to make your timeline better. UndoUndo
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