I’m finding myself bringing this point up in some conversation like once every two weeks. It’s so good!
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If you have 1 billion users and 0.1% need support per day, that is “19 person-years handling support issues every day,” requiring “20,833 support people on permanent staff!”https://twitter.com/nayafia/status/1045754011436142592 …
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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On my app I get a 0.001% daily support rate and the average support issue takes about one minute. That's a factor of 1000 off that post, so closer to 200 support people to help 1B users. That's still a huge support staff!
Thanks. Twitter will use this to make your timeline better. UndoUndo
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