How do you feel about active listening? (Lots of feedback while you're talking — "mhm," chuckles, "go on," nodding, "no way!")
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1/ Generally agree, see also
@steveportigal in his book "interviewing users" : "listening is the most effective way you can build rapport. It's how you demonstrate tangibly to your participants that what they have to say is important to you. " -
You may like this thread:https://twitter.com/levin_alec/status/1039558283277656064 …
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