Tech isn't just user friendly or not, it can be easy/hard to learn, then easy/hard to use. In context of alternatives, both matter for answering "is it worth switching?" Music/Movie industry put off tech long enough that people got over the confusing to learn part of BitTorrent
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When someone struggle to use a smart phone for the first time in 2018, I think what you're seeing is the years of not learning little UX patterns. How is someone supposed to know that, to kill an app, they go to the home screen, swipe up, press, hold, then hit the red x button?
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I wish I could watch people try BitTorrent for the 1st time. I remember watching a friend try The Pirate Bay, download a .torrent file, and say "wow that was fast!" as if that was the movie he wanted I laughed for a sec then thought "wait how are people supposed to learn this??"
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