Sharing answers to top q's we’re seeing about the thumbnail experiment: – Custom thumbs aren't going away – 99.7% still see the creator's custom thumbnail – A lot of creators use auto-generated thumbnails, this test helps improve them for those using them: https://goo.gl/A7oDmr
Why weren't your creators and users informed through the pm system? Or through the pop up that appears near the logo during events? In fact, just make a pop up that says "changes incoming" and make it link to the video on the creator channel every time big changes are implemented