Interesting thread. I'm a sucker for metaphors that apply s/w engineering principles to human organizations.https://twitter.com/neurobongo/status/880905382671130625 …
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The gist: Unless you can measure *all* key parts of performance (team or indiv), it's best to measure none. Dysfunction arises otherwise.
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Most complex jobs (aka, most knowledge work) has to balance a lot of things to satisfy the customer. People will optimize for the...
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metrics that mgmt says is important at the loss of the other unspecified metrics. The anecdote? Good, mission-driven leadership.
End of conversation
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