I think a key offering of infra teams is rat-hole insurance: users should be self-serve, but if it gets too hairy, the infra team will step it. Taking too much of a "customer" model, winds up with "customer is always right". I think partner is a better model.
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Replying to @avibryant
dammit... Step in, I intended... but stop it also works.
1 reply 0 retweets 1 like -
Replying to @posco
“Step in” could be read as “and implement it for them” which I don’t think is your intent.
12:36 PM - 5 Nov 2018
0 replies
0 retweets
3 likes
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maybe just 1 character tweet edits....