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austinenergy's profile
Austin Energy
Austin Energy
Austin Energy
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@austinenergy

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Austin EnergyVerified account

@austinenergy

Austin Energy is the City of Austin’s community-owned electric utility. Report outages: 512-322-9100 and http://outagemap.austinenergy.com . Account not monitored 24/7.

Austin, Texas
austinenergy.com
Joined November 2008

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    1. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      LIVE: ❄️ City of Austin leadership including @AustinEnergyGM will address the unprecedented severe weather. 💻 Due to tech limitations, it will only be available via Facebook Live here: http://facebook.com/austintexasgov  We will be live-tweeting in this thread.

      71 replies 35 retweets 43 likes
      Show this thread
    2. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      Mayor Steve Adler: This will require us all to come together and help one another. City Manager Spencer Cronk: As a City, we are doing our best to help those in need.

      30 replies 4 retweets 7 likes
      Show this thread
    3. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      Cronk: Stay off the roads and conserve energy. Every little bit helps.

      11 replies 4 retweets 2 likes
      Show this thread
    4. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      COA Office of Homeland Security and Emergency Management Director Juan Ortiz: Currently we have a warming center at the Palmer Events Center. You can show up at any time. As of this morning, cold weather shelters remain active. 282 were sheltered overnight.

      16 replies 9 retweets 10 likes
      Show this thread
    5. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      Ortiz: Urge residents to conserve much power as possible to help with the emergency issues. We are working with critical facilities to ensure that access to those facilities remain open, so ambulances can get in.

      4 replies 4 retweets 8 likes
      Show this thread
    6. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      Travis County Judge Andy Brown: My power has been off since 2 a.m. I know the providers, county and city are doing everything they can. Please stay in your house unless there is some type of emergency. I want to thank all the first responders.

      4 replies 3 retweets 15 likes
      Show this thread
    7. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      Austin Energy General Manager Jackie Sargent: I want all of our customers to know how concerned we are about you during this unprecedented weather emergency. There is a very urgent call for energy conservation. We want our customers that we are doing everything we can.

      25 replies 2 retweets 4 likes
      Show this thread
    8. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      Sargent: We strongly urge customers who have power to reduce their energy where they can. Every little bit that you can do can help us. Austin Energy is part of the ERCOT wholesale market. We work in concert with ERCOT to prepare for emergencies.

      11 replies 13 retweets 10 likes
      Show this thread
    9. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      With everyone's help, we can reduce demand enough to get power back on to customers. We have circuits that contain critical load (hospitals, fire stations, water treatment centers) - so we need to maintain electricity to those places.

      6 replies 12 retweets 9 likes
      Show this thread
    10. Austin Energy‏Verified account @austinenergy 15 Feb 2021

      This event happened quickly and the amount of load we needed to remove from the grid was significant and in was in a matter of short time. We maxed out on available circuits on what we have to not interrupt critical load.

      17 replies 7 retweets 10 likes
      Show this thread
      Austin Energy‏Verified account @austinenergy 15 Feb 2021

      Now we are on to media questions. How can people without power get to warming centers if they're asked to stay off roads? Ortiz: If you need to get to a warming center, make the decision now and go when it is still daylight. If you wait, it's going to get more complicated.

      11:05 AM - 15 Feb 2021
      • 7 Retweets
      • 18 Likes
      • Adeel Omer HappyHippyResister cole 🌊 🇺🇸 💙💉💉💉 Carley Maher Esq Truth & Justice, the American Way Jim Golab RomRemSyl Betty X josé Lucerø
      13 replies 7 retweets 18 likes
        1. New conversation
        2. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          What percentage of Austin Energy outages are caused by ERCOT? Sargent: We have some situations where we've had some outages and we're including that in our load shed requirements. Right now, that is all wrapped together to meet those requirements from ERCOT.

          8 replies 1 retweet 4 likes
          Show this thread
        3. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          cont: We are working on infrastructure. I can't break out a percentage of any specific load to a non-event outage at this time. We are aware of where our system is at - and we're operating within the constraints of ERCOT. ERCOT says this situation is likely to continue through

          4 replies 1 retweet 2 likes
          Show this thread
        4. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          the night and possibly in the afternoon and tomorrow morning. It depends on what we do as consumers, managing our consumption. The more we can conserve, the more we can help our neighbors. Also, making sure our resources are operating properly. We have people here 24/7.

          40 replies 11 retweets 13 likes
          Show this thread
        5. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Question: Regarding 311 system down Sargent: We are working with our Utility Contact Center to back up @ATX_311. We are working in conjunction with our City IT and they're working very diligently to restore those services.

          4 replies 0 retweets 1 like
          Show this thread
        6. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Are customers heeding request to reduce energy? Sargent: We are making those requests. We have reached out to specific groups of customers and they are responding by conserving. The thing I talked about that individuals can do - lowering thermostat, closing blinds, will help us.

          11 replies 5 retweets 7 likes
          Show this thread
        7. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Is South Austin bearing the brunt of the outages? Sargent: That is not the case. The outages are across the system. They are designated by specific circuits and those are circuits - if you look at the outage map, they're across our service territory.

          25 replies 5 retweets 15 likes
          Show this thread
        8. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Sargent: Those are part of the circuits that we were instructed to turn off as part of the response to this event. As we added to all of those circuits, we got to a point where we hit all of them. So we couldn't drop any additional load to go and rotate through.

          9 replies 4 retweets 3 likes
          Show this thread
        9. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Sargent: Basically, we are stuck here until we can get a reprieve from ERCOT. It's a tough situation. I understand that. We are doing everything we can to get to a place where we can get people's power back on.

          31 replies 2 retweets 11 likes
          Show this thread
        10. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Concerns about more winter weather? Sargent: If we see that continue across the entire footprint, across our state, that we'll continually to have challenges to meet the demand. Asking customers to conserve will continue to be critical.

          7 replies 4 retweets 4 likes
          Show this thread
        11. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Frozen precip on trees creates outages. Some of the areas are challenging to get to. There are canyons, vegetation. Continue to monitor & watch these conditions. Do what you can to be prepared. Have what resources you have available. We can't say for sure this won't continue.

          9 replies 2 retweets 5 likes
          Show this thread
        12. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Ortiz: We currently have 4 cold weather shelters that are open. Plus a warming center (Palmer Events Center) that is also functioning as a shelter. We're distributing individuals throughout those shelters.

          9 replies 10 retweets 19 likes
          Show this thread
        13. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Brown: We may be asking people to take showers tonight, so not everyone showers tomorrow morning to reduce natural gas usage.

          36 replies 10 retweets 15 likes
          Show this thread
        14. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Adler: Consider donating a blanket to Front Steps. If you're in need of food, dial 211. We're all in this together and we're going to take it one moment at a time. Be safe.

          36 replies 3 retweets 15 likes
          Show this thread
        15. Austin Energy‏Verified account @austinenergy 15 Feb 2021

          Cronk: As we know this is impacting every corner of our state, but it's also impacting the corners of our neighborhood and homes. Thank you to everyone. **END OF THREAD**

          41 replies 2 retweets 8 likes
          Show this thread
        16. End of conversation

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