And the thing is, there are a dozen answers to that from varying positions, ranging from "because it encourages fan mobs to threaten your employees" to "because those people don't owe politeness to anyone, just look at Kamiya"
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The Anet firings are infuriating, and now I'm seeing--from some of my own followers--lots of uncritical "Well, why shouldn't they lose their jobs for being rude to customers?"
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But maybe the most frustrating thing I'm seeing from "well meaning" folks in general is a failure to consider steps to take when disciplining an employee that aren't /firing someone./
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The people who have asked me "why shouldn't they have been fired" aren't aiming for malice, but there is a cruelty of indifference there, and a failure to imagine a world beyond the most punitive of responses, and a deeply limited understanding of what careers can be.
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A career is about growth, and growth comes through practice, negotiation, mentoring, and occasionally, yes, someone putting you back onto the right track when you fuck up. Careers are dynamic. But for a lot of people, it's as if only two static states exist: Employed or fired.
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Also to be ultra clear: their firings are bullshit, and this whole thing is an illustration of how at-will labor laws hurt workers.
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Two more things here: 1. My heart goes out to Anet and NCSoft employees, who now know that the company will cut them out if fan pressure gets to high. 2. https://www.gameworkersunite.org/
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Pretty sure they've never been employed before.
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It also frames the discussion as creatives-as-customer service. That our players are merely "customers". Which we're not.
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