Oh no! We're sorry to hear this and certainly don't expect any issues with our twist mechanism. So we can help, please follow and DM us with the UPC number. We hope to hear from you soon!
Man, @BurtsBees, I love your stuff. I HATE your chapstick constantly twisting in my pocket. Like, three sticks ruined. The caps get packed with chapstick.
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Thanks for the response! I wish I had them still, but they were ruined. Just wanted someone to be aware.
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We appreciate the feedback and would still be happy to assist you if you follow/DM us. Thanks for reaching out!
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