.@VerizonSupport If I follow you, can you guarantee my internet and cable will be working again within, say, the next hour?
@beeplogic Thank you for being so helpful! They've not done that but I can see that my laptop *is* getting an IP from the router....
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@aurabogado mac or windows? W: https://community.shaw.ca/docs/DOC-1051 M: http://support.lexisnexis.com/us_en_us/record.asp?bRFS=1&ArticleID=10228 … - when you run “ping” use “http://google.com ” -
@aurabogado should see http://google.com with an IP next to it & some responses or an error message like: unknown host, request timeout
End of conversation
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