.@VerizonSupport I'd rather not follow. And no, it's not a power problem the modem's green lights are on.
@beeplogic @VerizonFiOS The network is up and working—the modem's light up and ready to go. But something's not working :/
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@aurabogado have they had you open a terminal window and run a “ping” or “traceroute” test? Verify your computer gets an IP from router? -
@beeplogic Thank you for being so helpful! They've not done that but I can see that my laptop *is* getting an IP from the router.... -
@aurabogado mac or windows? W: https://community.shaw.ca/docs/DOC-1051 M: http://support.lexisnexis.com/us_en_us/record.asp?bRFS=1&ArticleID=10228 … - when you run “ping” use “http://google.com ” -
@aurabogado should see http://google.com with an IP next to it & some responses or an error message like: unknown host, request timeout
End of conversation
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