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aurabogado's profile
Aura Bogado
Aura Bogado
Aura Bogado
Verified account
@aurabogado

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Aura BogadoVerified account

@aurabogado

Reporter @reveal covering immigration. Dodgers fan. Misser of the 15" of hair I recently donated. Seed saver. Occasional bead worker. Amateur cancer haver.

Oakland, CA
Joined July 2008

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    Two-way (sending and receiving) short codes:

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    1. Verizon Support‏Verified account @VerizonSupport 1 Feb 2015

      @aurabogado We're just trying to help out Aura, that's all. Follow and DM us so that we can get you some additional help. ^CJH

      3 replies 0 retweets 0 likes
    2. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
      Replying to @VerizonSupport

      .@VerizonSupport I'd rather not follow. And no, it's not a power problem the modem's green lights are on.

      2 replies 0 retweets 0 likes
    3. Verizon Support‏Verified account @VerizonSupport 1 Feb 2015
      Replying to @aurabogado

      @aurabogado If you would like help Aura, follow and DM us so that we can help you further. We need to verify personal information. ^CJH

      1 reply 0 retweets 0 likes
    4. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
      Replying to @VerizonSupport

      .@VerizonSupport If I follow you, can you guarantee my internet and cable will be working again within, say, the next hour?

      1 reply 0 retweets 6 likes
    5. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
      Replying to @aurabogado

      .@VerizonSupport Hey. I know I'm not a priority to Verizon, but are you going to answer my question?

      1 reply 0 retweets 1 like
    6. Verizon Support‏Verified account @VerizonSupport 1 Feb 2015
      Replying to @aurabogado

      @aurabogado We want to help anyone needing help Aura. Please send us a DM. ^CJH

      2 replies 0 retweets 0 likes
    7. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
      Replying to @VerizonSupport

      .@VerizonSupport That still doesn't answer my question: if I follow you, can you guarantee that service I pay for will work in next hour?

      1 reply 0 retweets 0 likes
    8. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
      Replying to @aurabogado

      .@VerizonSupport It's been an hour. Can you answer my question yet?

      2 replies 0 retweets 1 like
    9. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
      Replying to @aurabogado

      Welp @VerizonSupport & @VerizonFiOS are useless, taking my money for no service. @TWC when are you sending someone to replace my service?

      4 replies 0 retweets 1 like
      Aura Bogado‏Verified account @aurabogado 1 Feb 2015

      Update: I've been on a call with @VerizonFiOS for 35 minutes. And now I'm back on hold. Again.

      9:13 AM - 1 Feb 2015
      2 replies 0 retweets 0 likes
        1. New conversation
        2. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
          Replying to @aurabogado

          I'm using a pretty stable TWC hotspot that I'm really grateful for rn.

          1 reply 0 retweets 1 like
        3. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
          Replying to @aurabogado

          This Verizon odyssey went from annoying to absurd to pure lolz. It's kinda hilarious how bad @VerizonSupport is. Oh well

          1 reply 0 retweets 1 like
        4. Aura Bogado‏Verified account @aurabogado 8 Feb 2015
          Replying to @aurabogado

          So. @VerizonFiOS shut down my internet AND cable for days; wants to make it up to me with a movie worth up to $5.99.pic.twitter.com/fZbatVI1jV

          2 replies 8 retweets 6 likes
        5. 1 more reply
        1. New conversation
        2. beeplogic‏ @beeplogic 1 Feb 2015
          Replying to @aurabogado

          @aurabogado @VerizonFiOS have the support reps bothered to verify connectivity from your PC -> Router -> modem -> ONT -> their network?

          1 reply 0 retweets 1 like
        3. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
          Replying to @beeplogic

          @beeplogic @VerizonFiOS The network is up and working—the modem's light up and ready to go. But something's not working :/

          1 reply 0 retweets 0 likes
        4. beeplogic‏ @beeplogic 1 Feb 2015
          Replying to @aurabogado

          @aurabogado have they had you open a terminal window and run a “ping” or “traceroute” test? Verify your computer gets an IP from router?

          1 reply 0 retweets 0 likes
        5. Aura Bogado‏Verified account @aurabogado 1 Feb 2015
          Replying to @beeplogic

          @beeplogic Thank you for being so helpful! They've not done that but I can see that my laptop *is* getting an IP from the router....

          1 reply 0 retweets 0 likes
        6. beeplogic‏ @beeplogic 1 Feb 2015
          Replying to @aurabogado

          @aurabogado mac or windows? W: https://community.shaw.ca/docs/DOC-1051  M: http://support.lexisnexis.com/us_en_us/record.asp?bRFS=1&ArticleID=10228 … - when you run “ping” use “http://google.com ”

          1 reply 0 retweets 0 likes
        7. beeplogic‏ @beeplogic 1 Feb 2015
          Replying to @beeplogic

          @aurabogado should see http://google.com  with an IP next to it & some responses or an error message like: unknown host, request timeout

          0 replies 0 retweets 0 likes
        8. End of conversation

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