@aurabogado We're just trying to help out Aura, that's all. Follow and DM us so that we can get you some additional help. ^CJH
Update: I've been on a call with @VerizonFiOS for 35 minutes. And now I'm back on hold. Again.
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I'm using a pretty stable TWC hotspot that I'm really grateful for rn.
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This Verizon odyssey went from annoying to absurd to pure lolz. It's kinda hilarious how bad
@VerizonSupport is. Oh well -
So.
@VerizonFiOS shut down my internet AND cable for days; wants to make it up to me with a movie worth up to $5.99.pic.twitter.com/fZbatVI1jV
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@aurabogado@VerizonFiOS have the support reps bothered to verify connectivity from your PC -> Router -> modem -> ONT -> their network? -
@beeplogic@VerizonFiOS The network is up and working—the modem's light up and ready to go. But something's not working :/ -
@aurabogado have they had you open a terminal window and run a “ping” or “traceroute” test? Verify your computer gets an IP from router? -
@beeplogic Thank you for being so helpful! They've not done that but I can see that my laptop *is* getting an IP from the router.... -
@aurabogado mac or windows? W: https://community.shaw.ca/docs/DOC-1051 M: http://support.lexisnexis.com/us_en_us/record.asp?bRFS=1&ArticleID=10228 … - when you run “ping” use “http://google.com ” -
@aurabogado should see http://google.com with an IP next to it & some responses or an error message like: unknown host, request timeout
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