@aurabogado We're just trying to help out Aura, that's all. Follow and DM us so that we can get you some additional help. ^CJH
.@VerizonSupport I'd rather not follow. And no, it's not a power problem the modem's green lights are on.
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@aurabogado If you would like help Aura, follow and DM us so that we can help you further. We need to verify personal information. ^CJH -
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@VerizonSupport If I follow you, can you guarantee my internet and cable will be working again within, say, the next hour? -
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@VerizonSupport Hey. I know I'm not a priority to Verizon, but are you going to answer my question? -
@aurabogado We want to help anyone needing help Aura. Please send us a DM. ^CJH -
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@VerizonSupport That still doesn't answer my question: if I follow you, can you guarantee that service I pay for will work in next hour? -
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@VerizonSupport It's been an hour. Can you answer my question yet? -
Welp
@VerizonSupport &@VerizonFiOS are useless, taking my money for no service. @TWC when are you sending someone to replace my service? -
Update: I've been on a call with
@VerizonFiOS for 35 minutes. And now I'm back on hold. Again. - 4 more replies
New conversation -
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@aurabogado We have a duty to protect our customers personal information. This is why we need for you to DM us. ^CJH -
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@VerizonSupport You also have a duty to give me the service I pay good money for. Yet you're not fulfilling that duty.
End of conversation
New conversation -
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