I was put on hold for another ten minutes and then suddenly got disconnected from Jenn at @VerizonSupport.
Wow. So my internet and cable are still down and I still can't get @VerizonFiOS to help. I'm kind of disbelief at last phone call.
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@VerizonFiOS supervisor told me they could only prioritize me with a "presidential exception if I was an executive or otherwise." smdh -
@roborobb Thank you! I don't have internet so I can't look it up on laptop and my cell service is really bad here. Both due to Verizon! -
@aurabogado as far as I’ve seen you’re doing everything the article recommends. Keep a list of all the people you spoke with…
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@aurabogado We're here on Twitter. Did you check the battery backup unit for power? ^CJH -
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@VerizonSupport CAN YOU READ MY TWEETS BEFORE JUMPING INTO MY MENTIONS? -
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@VerizonSupport Yes I checked backup battery. Yes I restarted. Yes I rebooted. Yes I held down alarm for 10 sec. No, none of that helped. -
@aurabogado But did you verify that the power outlet itself had power by testing another device connected to it? ^CJH
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