Activision SupportVerified account

@ATVIAssist

Activision Player Support

Santa Monica, CA
support.activision.com
Joined October 2009
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  1. Jan 12

    Online services have been restored for Black Ops Cold War, Warzone, and Modern Warfare. We appreciate your patience.

    We are actively investigating connectivity issues for Black Ops Cold War, Warzone, and Modern Warfare. Please stay tuned for updates.
    1,464 replies 155 retweets 2,514 likes
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  2. Jan 12

    We are actively investigating connectivity issues for Black Ops Cold War, Warzone, and Modern Warfare. Please stay tuned for updates.

    942 replies 189 retweets 2,285 likes
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  3. 18 Dec 2020

    Black Ops: Cold War players that own the Ultimate Edition, check our status update on this issue that allowed you to purchase the Battle Pass:

    1,075 replies 35 retweets 495 likes
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  4. 18 Dec 2020

    This issue is resolved. Thank you for your patience.

    We're actively investigating an issue where some players are seeing a negative CoD Points balance in War. Launching into and then back to War should resolve. Stay tuned for updates
    773 replies 25 retweets 592 likes
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  5. Retweeted
    17 Dec 2020

    !PSA! The attack helicopter has been temporarily removed from both maps - Verdansk and Rebirth Island. The vehicle will return once the related issues have been fixed. The normal helicopter will remain available.

    277 replies 221 retweets 2,538 likes
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  6. Retweeted
    16 Dec 2020

    We've released a new update this morning to fix the “Zed 398 Swift Clover” error on PC and an occasional hitching issue on PS5. We'll continue to monitor; in the meantime, grab the download if you haven't already and jump into Season One!

    842 replies 180 retweets 5,375 likes
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  7. 16 Dec 2020

    We're actively investigating an issue where some players are seeing a negative CoD Points balance in War. Launching into and then back to War should resolve. Stay tuned for updates

    1,052 replies 45 retweets 782 likes
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  8. Retweeted
    16 Dec 2020

    We are aware of the current “Zed 398 Swift Clover” error when attempting to play Season One content on PC, and our partners at are actively investigating. To keep lobbies healthy and full, crossplay has been temporarily disabled on PC while a fix is investigated.

    1,715 replies 280 retweets 5,911 likes
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  9. Retweeted
    11 Dec 2020

    Update: Diamond Camo progress should now be unlocked for all players who've earned it on their weapons. Please restart your game and check again if Diamond hasn't shown up for you yet.

    1,138 replies 276 retweets 11,122 likes
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  10. Retweeted
    8 Dec 2020

    We're aware that some users are seeing a "Blackout Trial" error after updating Call of Duty Black Ops: Cold War on Xbox One and Xbox Series X. We're looking into this issue and we will update you here and on our status page when we know more.

    417 replies 83 retweets 1,045 likes
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  11. Retweeted
    7 Dec 2020

    A backend fix was deployed across all platforms that fixes an issue where some players were receiving an error code of '664640' and could get stuck on the ‘fetching online profile’ screen. We appreciate your patience while we worked to resolve this.

    777 replies 132 retweets 4,715 likes
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  12. 20 Nov 2020

    We’re investigating a visual error that occurs after prestiging in Black Ops CW. The level looks inconsistent in the After Action Report, but please note you are continuing to progress. The Season Level in the top right is accurate. More details here:

    757 replies 33 retweets 498 likes
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  13. 19 Nov 2020

    We’ve resolved an issue in Warzone that resulted in infinite tactical items becoming available to some players at the start of the match. Thank you for your reporting and your patience while we worked to resolve this.

    469 replies 32 retweets 1,416 likes
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  14. 18 Nov 2020

    PS4 players: If you experienced controller disconnects while playing Black Ops Cold War, be sure to update your PS4’s system software to 8.01 to resolve. More details here:

    1,326 replies 177 retweets 3,349 likes
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  15. 13 Nov 2020

    To make sure you’re playing the next-gen version of on PS5: 1. Highlight the game tile on the Dashboard 2. Scroll down and highlight “Play” 3. Select the 3 dots and open the menu 4. Select “PS5 | Full | Call of Duty: Black Ops Cold War” 5. Launch and enjoy!

    861 replies 194 retweets 2,902 likes
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  16. 6 Nov 2020

    Need to get your hard drive storage ready for Black Ops: Cold War and Warzone updates? Check out these helpful tips on how you can uninstall content from your game options:

    74 retweets 991 likes
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  17. 28 Oct 2020

    We’re working to fix an issue where some players are not receiving the Pumpkin Punisher blueprint after collecting all 16 rewards. All players who complete the collection during the event will receive the blueprint. Thank you for your patience.

    1,628 replies 126 retweets 2,928 likes
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  18. Retweeted
    13 Oct 2020

    Tonight's update will begin rolling out across all platforms at 11PM PDT! In the meantime, check out the patch notes to see what fixes we've made, what's in our playlist update, and information on uninstalling content on PC!

    1,597 replies 259 retweets 2,747 likes
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  19. Retweeted
    13 Oct 2020

    Tonight's update will begin rolling out at 11PM PDT! This update also includes mode specific uninstall options for PC MW owners. Instructions on how to do this will be included in the patch notes coming later this evening, so stay tuned!

    873 replies 432 retweets 6,516 likes
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  20. Retweeted
    9 Oct 2020

    Thank you again for your support and patience while we worked to resolve this issue. We're happy to say that a fix has been deployed and we'll continue to monitor your feedback. Please reach out to if you experience any further issues.

    We're aware of an issue where players are able to use infinite Tactical items in . We have a fix that's currently being tested which we'll release as soon as we can. We'll provide another update when we have more information to share. Thank you for your patience.
    997 replies 348 retweets 4,285 likes
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