Anyway, I spent the next 40 minutes trying to send 3 photos of him and his wife to one of his family members in Syria.
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Folks, we have super failed our non-technical user base.
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I've owned iPhones for years, and navigating someone else's was a frustrating experience.
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Searching his contacts for Yousef was difficult...it keyed in on the wrong letters unless I typed more of the name.
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It wouldn't let me send a message because "iMessage must be enabled." I checked the settings. It fucking was.
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I had to Google this error and a forum said to turn iMessage off and on again. Now his phone wanted his password to re-enable iMessage.
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He had his passwords written in his book. None of them worked. iMessage was out.
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I couldn't find the Contacts app on the screens, so I searched for it on his phone. It appeared in the results but I couldn't select it.
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Finally, I opened up WhatsApp and asked him if anyone in there could relay the photos to his family. We found someone who could. We sent the photos.
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He said I was like a daughter to him and kissed my shoulder.
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