Customer service via online chat: When @VerizonFiOS doesn't care enough about your time to merit expending too much effort. #FauxSupport
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Replying to @aspexit
@emlynaddison Hi, Emlyn. We're sorry about your experience. We can connect you with
@VerizonSupport here so they can assist you.1 reply 0 retweets 0 likes -
Replying to @verizonfios
@VerizonFiOS@VerizonSupport your online chat SUCKS; it's a waste of your customers' time, is INEFFECTUAL, and frankly it's rude.1 reply 0 retweets 0 likes -
Replying to @aspexit
@emlynaddison Whats going on? We can assist you here. ^TDT
2 replies 0 retweets 0 likes -
Replying to @VerizonSupport
@VerizonSupport Understand the problem: Verizon ISP: http://www.ixwa.com/ Via proxy: http://anonymouse.org/cgi-bin/anon-www.cgi/http://www.ixwa.com/ … THE. PROBLEM. IS. ROUTING.1 reply 0 retweets 0 likes -
Replying to @aspexit
@emlynaddison VZW to the rescue! What's going on? How can I assist you? ^JB
1 reply 0 retweets 0 likes -
Replying to @VZWSupport
@VZWSupport Yeah, reroute my connection to the west coast...to anywhere other than Europe. Check your own traceroute from any RI IP address.1 reply 0 retweets 0 likes -
Replying to @aspexit
@emlynaddison I see! However to be sure, is the issue related with your wireless internet or your landline(FiOS) internet service? ^EW
2 replies 0 retweets 0 likes
@VZWSupport @VerizonFiOS @VerizonSupport What's the verdict?
Traceroute: Verizon is routing me from US east, via EUROPE, to US west. SLOW.
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