Customer service via online chat: When @VerizonFiOS doesn't care enough about your time to merit expending too much effort. #FauxSupport
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Replying to @aspexit
@emlynaddison Hi, Emlyn. We're sorry about your experience. We can connect you with
@VerizonSupport here so they can assist you.1 reply 0 retweets 0 likes -
Replying to @verizonfios
@VerizonFiOS@VerizonSupport your online chat SUCKS; it's a waste of your customers' time, is INEFFECTUAL, and frankly it's rude.1 reply 0 retweets 0 likes -
Replying to @aspexit
@emlynaddison Whats going on? We can assist you here. ^TDT
2 replies 0 retweets 0 likes
Replying to @VerizonSupport
@VerizonSupport Support at @VerizonFiOS tells me that "any traceroute hop beyond #6 is not our problem."
Well yes it is; you're my ISP.
8:33 AM - 8 Oct 2013
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