@emlynaddison Hi, Emlyn. We're sorry about your experience. We can connect you with @VerizonSupport here so they can assist you.
Customer service via online chat: When @VerizonFiOS doesn't care enough about your time to merit expending too much effort. #FauxSupport
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@VerizonFiOS@VerizonSupport your online chat SUCKS; it's a waste of your customers' time, is INEFFECTUAL, and frankly it's rude. -
@emlynaddison Whats going on? We can assist you here. ^TDT
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@VerizonSupport Support at@VerizonFiOS tells me that "any traceroute hop beyond #6 is not our problem." Well yes it is; you're my ISP.
End of conversation
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