in
Assoc Project Manager 
Former 
Very occasional 
Views my own.
They usually issue refunds for that kind of things, what was their reply exactly? 
Deleted the app but it was along the lines of "after reviewing a number of factors we cannot offer a refund on this occasion."
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Wow -_-
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If I was to guess based on my days of CS work, it's because I've had ~€25 in partial refunds for missing items since January (which is tiny compared to the amount I've spent) so I prob hit a refund soft cap and support isn't checking the details and just auto-declining.
End of conversation
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