I literally did my college history thesis on this quote from the President of GM in the 1950s, "Who is a consumer? Show me a consumer" About advertising and marketing leading to a new identity formation among the American public in the postwar era etc etc It wasn't that greathttps://twitter.com/arthur_affect/status/1271730272631848960 …
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And while there are no absolutes and every situation is unique... The former was probably you being wrong and the latter was probably you being right Fuck the customers Customers can all go to hell
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The whole Cult of Customer Service and specifically the slogan "The customer is always right" is in fact a big part of why society started to go to hell
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(Yes, I know, "What if the employee was being racist?" I have said before that I think kneejerk "Nobody should get fired ever for any reason" sentiments are ridiculous That said, if you don't *generally sympathize* with "You know what fuck the customers" you're not on the left)
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That's the whole point of my favorite part of The Grapes of Wrath To paraphrase, "A Red is any sumbitch who just wants a bigger paycheck without providing additional value to the customer" "Well then, hell, I'm a Red! Everyone's a Red!"
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