"I'm sorry that your feelings were hurt" is something people say because they're trying to minimize their dishonesty Most of the time that really is how you feel - it feels bad that the other person is upset but you're still pretty damn sure you did nothing wrong
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One somewhat-separate point here is that there's an issue where even sincere apologies can cut off an interaction that may need either more or less than an apology.
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Which can be messy: sometimes people need the chance to vent their anger, and apologies interrupt that. In other cases, people need to talk through what went wrong, rather than simply assigning blame and moving on.
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Well said.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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