Ever interacted with this fabulous specialized service? I had a classmate in grad school who depended on the CA version for transportation to and from the train to get to school. We ended up giving her rides because half the time it didn't show up. But go off, as they say.
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The company, yes, could have trained the guy better in the sense of telling him "You really do legally have to pick up disabled people" But the act of picking up disabled people does not actually require training of any kind You just have to not be an asshole
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My God why do so many of you pretend like she's yelling at people for not having a specialized wheelchair lift or the driver wasn't willing to carry her on his back like a horse or some other bullshit you made up about how demanding and harsh she was
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