Ever interacted with this fabulous specialized service? I had a classmate in grad school who depended on the CA version for transportation to and from the train to get to school. We ended up giving her rides because half the time it didn't show up. But go off, as they say.
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Coffeespoonie made it very clear that every time she was refused she could tell the car had plenty of room for her dog and her wheelchair She had someone else there to fold and unfold the wheelchair for her All the driver had to do was fucking sit there and let her in the car
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The company, yes, could have trained the guy better in the sense of telling him "You really do legally have to pick up disabled people" But the act of picking up disabled people does not actually require training of any kind You just have to not be an asshole
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