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aral's profile
Aral Balkan
Aral Balkan
Aral Balkan
@aral

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Aral Balkan

@aral

I mainly post on my blog at https://ar.al  (RSS: https://ar.al/index.xml ) and interact on my Mastodon https://mastodon.ar.al . Please follow me there.

Terra firma
ar.al
Joined December 2006

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
    Indonesia 89887 AXIS, 3, Telkomsel, Indosat, XL Axiata
    Italy 4880804 Wind
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    Aral Balkan‏ @aral May 7

    Hey @eir, I signed up on March 28th for your 1000Mb broadband. It’s now May 7th and my order still hasn’t been processed. Called your support line 6-7 times now. It’s been escalated 3 times. I’ve been told order is “stuck” in your system and I can’t even cancel it 🤯 CC @eircare

    11:25 AM - 7 May 2018
    • 3 Retweets
    • 5 Likes
    • Catalyst One Maria Petrova ✏️ McDuff (((Greg Camp))) Dusan Dordevic Dr. Roy Schestowitz (罗伊)
    4 replies 3 retweets 5 likes
      1. New conversation
      2. Aral Balkan‏ @aral May 7

        Aral Balkan Retweeted Aral Balkan

        Seriously, @eir, this is the worst customer service I have ever encountered in my 42 years on this planet. And I’ve used PayPal.https://twitter.com/aral/status/993557534425395201 …

        Aral Balkan added,

        Aral Balkan @aral
        Hey @eir, I signed up on March 28th for your 1000Mb broadband. It’s now May 7th and my order still hasn’t been processed. Called your support line 6-7 times now. It’s been escalated 3 times. I’ve been told order is “stuck” in your system and I can’t even cancel it 🤯 CC @eircare
        Show this thread
        2 replies 0 retweets 6 likes
        Show this thread
      3. Aral Balkan‏ @aral May 7

        You know what, @eircare, here’s what I’m going to do: I’m going to tweet about this every day until you actually fix it and either fulfil my broadband order or cancel it. How about that? Free publicity daily on Twitter. Ready?

        1 reply 0 retweets 5 likes
        Show this thread
      4. Aral Balkan‏ @aral May 7

        Aral Balkan Retweeted Aral Balkan

        Day 41 of unsuccessfully trying to sign up for broadband with @eir https://twitter.com/aral/status/993558046755426304 … CC @eircare #worstcustomerserviceintheworld

        Aral Balkan added,

        Aral Balkan @aral
        Seriously, @eir, this is the worst customer service I have ever encountered in my 42 years on this planet. And I’ve used PayPal. https://twitter.com/aral/status/993557534425395201 …
        Show this thread
        1 reply 0 retweets 4 likes
        Show this thread
      5. End of conversation
      1. Aral Balkan‏ @aral May 8

        Day 42 of unsuccessfully trying to sign up for broadband with @eir #worstcustomerserviceintheworld CC @eircare

        2 replies 0 retweets 3 likes
        Show this thread
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      1. Aral Balkan‏ @aral May 9

        Day 43 of unsuccessfully trying to sign up for broadband with @eir It seems like we might finally have a breakthrough. Kyle, from @eircare’s Twitter team managed to escalate the issue further, they’ve now identified the problem with their order system & are working on a fix…

        0 replies 1 retweet 1 like
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      1. New conversation
      2. Jamie‏ @Jamie_Farrelly May 7
        Replying to @aral @eir @eircare

        They've outsourced all their customer service team afaik. I wouldn't go near them if you can move elsewhere.

        1 reply 0 retweets 0 likes
      3. Aral Balkan‏ @aral May 7
        Replying to @Jamie_Farrelly @eir @eircare

        The 1000Mb fibre to the home is so tempting though… We already for Virgin Mobile broadband in the meanwhile as we needed something. If this ever materialises, we’re going to keep the Virgin one as a backup (an expensive backup on an 18-month contract but what can you do?)

        1 reply 0 retweets 1 like
      4. Aral Balkan‏ @aral May 7
        Replying to @aral @Jamie_Farrelly and

        * we already got, even

        0 replies 0 retweets 0 likes
      5. End of conversation

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