Dear “UX” folks,
Studying human behaviour so you can exploit people for corporate gain isn’t called empathy, it’s called manipulation.
#ux
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sorry I didn’t mean monitoring your actual users, but more of a generic study such as psychology… or are my thoughts/views infected?
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Let’s have this chat over coffee sometime :)
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Well, it's a bit impossible to design anything without studying human behaviour...
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I am confident you are using analytics on the ind.ie sites too.
End of conversation
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Business model needs seem to be to be the reason business software ended up looking like tax forms with a save button...
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..and breaking that pattern is only really possible if you properly understand the user's day. Observation critical to that
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Example - to make the Moto G as good as possible at the price point, the product & UX teams spent weeks with real families
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The challenge, I guess, is establishing the difference between empathetic observation, and surveillance, yes?
End of conversation
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