Dark design at @ns_online — asked to pay extra for getting on an “International train” on a journey I had a valid ticket for. A tourist tax.
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Replying to @aral
When I calmly expressed my displeasure at the conductor (who was busy collecting the tax from other foreigners also), was told… +
@NS_online2 replies 0 retweets 0 likes -
Replying to @aral
…I could have my money back and get off at the next stop. Great service,
@NS_online2 replies 0 retweets 0 likes -
Replying to @aral
So,
@NS_online, from this information, I’m supposed to know I cannot use my valid ticket for the route on this train.pic.twitter.com/qUE8pJiuDT
7 replies 0 retweets 0 likes -
Replying to @aral
…And had to pay a supplement to get from Eindhoven to Utretch to catch the train to Schiphol.
#netherlands#trains#darkdesign +@NS_online4 replies 1 retweet 1 like -
Replying to @NS_online
@NS_online (It’s something you’re expected to know, else you are penalised. Complexity in design that benefits the designer = dark design.)2 replies 1 retweet 0 likes -
Replying to @aral
@aral@NS_online I'm sorry, I disagree. You were given the chance to step off (no penalization) and take the train your ticket was valid for1 reply 0 retweets 0 likes -
Replying to @rocio_Malaga117
@rocio_Malaga117@NS_online I was given chance to step off at next station (voiced as “I can throw you off”) w/out connection to Schiphol.1 reply 0 retweets 1 like -
Replying to @aral
@aral@NS_online Without connection to Schiphol? That's a shitty solution indeed, I have to admit, then you truly are penalized.2 replies 0 retweets 0 likes
@rocio_Malaga117 @NS_online One solution: if I’d been given option to buy a ticket that works on any train this would have been avoided.
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