Dark design at @ns_online — asked to pay extra for getting on an “International train” on a journey I had a valid ticket for. A tourist tax.
@sfsutcliffe @NS_online Just a €5 supplement, wouldn't have cared but was made to feel like a delinquent when I had a first class ticket.
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@aral@NS_online don't understand why you weren't issued the correct ticket - regardless of which train you took. Sounds like their fault. -
@sfsutcliffe@NS_online It’s dark design: complexity that benefits them financially. -
@aral@NS_online or, systemically flawed by design. Which assists financially, but lacks basic humanity (which is ironically more lucrative)
End of conversation
New conversation -
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