Actually, you know what, I’m done calling it ‘experience design’. From now on, I’ll simply be calling it ‘design’, to mean the same thing.
@autiomaa Indeed, what is often meant by service design & experience design are analogous, I find. Former focuses on means, latter on ends.
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@aral Agree on that. Service Design is more like a category of methods and toolsets, instead of whole ability to control experiences.Thanks. Twitter will use this to make your timeline better. UndoUndo
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