@aral Talking about bad customer experiences, have you tried flying with Ryanair? Or better yet, booking a ticket on their horrible website?
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Replying to @fiinixdesign
@fiinixdesign Unfortunately. It's a once in a lifetime experience (in that I'd never do it again) :) Also see http://thelink.is/uxtalk :)1 reply 0 retweets 0 likes
Replying to @fiinixdesign
@fiinixdesign Yep, it's like they're working as copywriters for http://darkpatterns.org :-)
4:27 AM - 1 Aug 2013
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