@aral Talking about bad customer experiences, have you tried flying with Ryanair? Or better yet, booking a ticket on their horrible website?
@fiinixdesign Unfortunately. It's a once in a lifetime experience (in that I'd never do it again) :) Also see http://thelink.is/uxtalk :)
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@aral Their ticket ordering UX is beyond anything I've ever encountered before. Pages of bullshit meant to exploit and confuse its customers -
@fiinixdesign Yep, it's like they're working as copywriters for http://darkpatterns.org :-)
End of conversation
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