@aral This is what happens when requirements change but you’re constrained by legacy decisions. New gates made it worse.
Confusing layout & signage at Oslo airport meant that a bunch of us were waiting to board the Istanbul flight at 59 instead of London at 57.
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@robsmallshire Aha—I actually have a section on just that illustrated by train doors in my UX talk. Great meeting you the other day, btw…
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