So @bebroadband, you charge me one month extra, I lose you at least one customer in the future… the net profit of your ‘fuck you’ policy is?
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Replying to @aral
@aral@bebroadband some clever clogs meets short term target. Who cares about companies long term prospects!1 reply 0 retweets 2 likes -
Replying to @johnallsopp
@aral@bebroadband it's always about misaligned incentives1 reply 0 retweets 2 likes -
Replying to @johnallsopp
@johnallsopp Sadly so. But those companies that include it as part of their service design will have a UX advantage. +@bebroadband2 replies 0 retweets 0 likes -
Replying to @johnallsopp
@johnallsopp Exactly. Trying to look on the bright side (they’re opportunities) but don’t really have time to fix them all :) Wish I did :)1 reply 0 retweets 0 likes
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